FAQ

1. What products do you sell?

We sell fashion clothing and accessories, including dresses, skirts, trousers, denim, footwear, bags, jewellery and swimwear.

2. Do you offer free shipping?

Yes. Standard Shipping is free worldwide, with no minimum order requirement. If you want your order faster, Express Shipping is available at checkout for an additional cost.

3. How long does shipping take?

It depends on which shipping option you choose at checkout.

  • Standard Shipping — approximately 11 to 22 days door to door: 1 to 3 business days to prepare your order, followed by 10 to 19 calendar days in transit.

  • Express Shipping — approximately 6 to 12 days door to door: 1 to 3 business days to prepare your order, followed by 5 to 9 calendar days in transit with DHL or FedEx.

Preparation is counted in business days (Monday to Friday), while transit is counted in calendar days. The door-to-door estimates above include both periods.

See our Shipping Policy.

4. Can I return or exchange an item?

Yes. You can request a return within 30 days of delivery, subject to our Refund Policy. For standard returns, return postage is your responsibility. If an item arrives faulty, damaged or incorrect, please contact us with photographs so we can review the issue and explain the available resolution.

Some items may be excluded from returns for hygiene reasons. Please read our Refund Policy for full details.

5. What if my package is lost or damaged?

Please contact us as soon as possible if your package is lost or arrives damaged. For damaged, faulty or incorrect items, contact us within 7 days of delivery and include photographs where possible. We will review your case in accordance with our policies.

See our Refund Policy and Shipping Policy.

6. Are my payments secure?

Payments are processed through the payment providers available at checkout. These providers use security measures to help protect payment information.

7. Do you ship worldwide?

We aim to offer Standard Shipping and Express Shipping to international destinations. However, some destinations may be unavailable because of carrier restrictions or other delivery limitations. Available shipping options will be shown at checkout before you place your order.

8. How can I contact you?

  • Store: Prinstie

  • Company: YKB SOLUTIONS LLC

  • Email: [YOUR ACTIVE CUSTOMER SUPPORT EMAIL]

  • Phone: [YOUR VERIFIED BUSINESS PHONE NUMBER]

  • Business mailing address: 5830 E 2ND ST, STE 7000 #29138, Casper, WY 82609, United States