Refund policy

Refund Policy — Prinstie

Last updated: October 11, 2026

You have 30 days from delivery to return an item. Returns are made by post, and return postage is at your cost for standard returns. We refund you to your original payment method.

If an item is faulty, damaged in transit, or is not what you ordered, we cover the return costs where a return is required.

This policy explains how to request a return, replacement, store credit, or refund, including circumstances where you may not need to send the item back.

Starting a Return

To be eligible for a standard return, the item must be unworn and unused, with its tags attached and in its original packaging. You will need your order number or proof of purchase.

Email [YOUR CUSTOMER SUPPORT EMAIL] with your order number and the item you wish to return.

Please wait for our reply before sending anything back. Items sent without an approved return arrangement may not be accepted.

We will confirm the return address by email and provide instructions for posting the item back.

When We Do Not Need the Item Back

If an item arrives faulty, damaged in transit, or is not what you ordered, you may not need to return it. We will review your request and confirm the appropriate resolution.

Depending on the circumstances, you may choose from the following options where available:

  • A replacement: The same item, or another item of equal value, sent to you at no additional cost.

  • Store credit: Credit for the full amount, issued electronically for use in the Prinstie store, subject to the applicable terms.

  • A refund: A refund to your original payment method.

If the same item is unavailable, we will suggest alternatives where appropriate. A refund remains an option where required by applicable law or agreed as the resolution.

Please include photographs of the item and any damage with your request. We will review the evidence and explain the next steps. You will not be charged return postage for an item that arrived faulty, damaged, or incorrect where a return is required.

This section applies to items with a fault, damage, or order error. If you change your mind, the size does not fit, or the colour is different from what you expected, the standard return procedure applies, subject to applicable law.

Faulty, Damaged, or Incorrect Items

If an item is faulty, damaged in transit, or incorrect, contact us within 7 days of delivery, where possible, and include photographs so we can assess the issue promptly.

Depending on the circumstances, we may offer a replacement, store credit, or a refund. In some cases, we may resolve the issue without requiring the item to be returned. If a return is required for a faulty, damaged, or incorrect item, we will cover the return postage.

Manufacturing faults reported later will be assessed under this policy and applicable law. Nothing in this policy limits any mandatory consumer rights that may apply.

Refunds

We will email you once your refund has been approved.

  • Returned items: We aim to issue refunds within 5 business days after receiving and checking the returned item.

  • Returns that do not require the item to be sent back: We aim to issue refunds within 2 business days after approving the request.

Refunds are sent to your original payment method. Your bank or card issuer may require additional time to post the refund.

If more than 10 business days have passed since we notified you that your refund was approved, contact us at [YOUR CUSTOMER SUPPORT EMAIL].

Sale Items

Items purchased on sale are subject to the same return terms as other items, except where applicable law requires otherwise.

What We Cannot Take Back

For hygiene reasons, we generally cannot accept change-of-mind returns for:

  • Swimwear where the hygiene liner has been removed.

  • Jewellery, including earrings and necklaces.

These restrictions do not affect your rights if an item arrives faulty, damaged, or incorrect, or any other rights you have under applicable law.

Exchanges

If an item does not fit or the colour is not quite right, contact us at [YOUR CUSTOMER SUPPORT EMAIL] with your order number and the item you would like instead.

Subject to availability and approval, the available options may include:

  • An exchange: The same item in another size or colour, or another item of equal value. We will confirm the exchange and shipping arrangements by email.

  • Store credit: If offered and agreed, store credit may be provided under the terms confirmed by our customer support team.

  • A refund: A refund to your original payment method, subject to this policy and applicable law.

For standard size or colour returns, return postage is generally at your cost. If your selected replacement costs more, we will explain how to pay the difference before completing the exchange. If it costs less, we will explain the available refund or store-credit options.

Exchanges depend on availability. If your preferred item is unavailable, we will discuss the available alternatives with you.

If You Are in the European Union

If your order is delivered to an address in the European Union, you may have a legal right to withdraw from your purchase within 14 days of delivery, subject to applicable exceptions and legal requirements.

Where applicable, statutory withdrawal rights and other mandatory consumer protections take precedence over any conflicting terms in this policy.

Contact

For questions about returns, exchanges, or refunds, contact us:

Store: Prinstie
Website: https://prinstie.shop
Legal business name: YKB SOLUTIONS LLC
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Business mailing address: 5830 E 2ND ST, STE 7000 #29138, Casper, WY 82609, United States
Phone: [YOUR VERIFIED BUSINESS PHONE NUMBER]

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